Terms & Conditions

PAYMENT

  • All prices are in USD. Once order is complete you will be charged accordingly in the equivalent of your banks currency. We accept all major credit cards (American Express, Visa, and MasterCard) as payment in addition to PayPal. Registration with PayPal is not required. 


SHIPPING 

  • Orders will be processed within 2-4 business days. Your tracking number will be provided with your order confirmation. Once processed you will receive your order with 7-13 business days.

  • KOCHETKOV IS A CANADIAN BRAND BASED IN TAIWAN. Shipping costs are calculated based on the shipping location relative to Taiwan and the size of your order. Domestic orders will be shipped via Domestic Express Mail. International orders will be shipped via EMS (Express Mail Service).


REFUNDS AND EXCHANGES 

  • If you wish to exchange or return a purchase please notify us at alykochetkov@gmail.com

  • Please note that all sales of Sale items are final. 

  • NO REFUNDS ON ANY ORDERS, unless something has gone…terribly wrong. We are happy to offer a credit note redeemable on kochetkov.ca if an exchange is not suitable.


Returns  of  faulty  items  will  only  be  accepted  if  the  goods  were  faulty  when  shipped  to  you:  we  at  Kochetkov  take  every  effort  to  check  your  purchased  items  thoroughly  for  any  faults  before  sending  them  out.  All  items  returned  will  be  inspected  when  received  back  and  any  items  deemed  satisfactory  subject  to  fair  wear  and  tear  will  not  be  accepted  for  refund.  If  we  can  confirm  some  defect,  we  will  replace  the  returned  item  if  it  is  in  stock  and  available.  If  you  wish  to  be  sent  a  replacement,  please  make  your  request  clear  when  contacting alykochetkov@gmail.com about  the  fault  or  reason  for  returning  the  original  item.  Items  must  be  returned  to  us  within  ONE  week  of  being  received  by  you  and  confirmed  by  shipping  notice. 


In  case  we  cannot  offer  you  a  replacement,  you  will  have  the  choice  of  receiving  a  credit  note.    We  do  not  refund  any  shipping  costs  incurred  for  returns.  Kochetkov  credit  notes  are  valid  for  TWO  months  from  the  date  of  issue  and  can  be  redeemed  in  the  Kochetkov  web  store.  If  you  want  to  purchase  from  the  site  with  your  Credit  Note  please  contact  us  at  alykochetkov@gmail.com before  making  your  purchase.