Terms & Conditions
All prices are in USD. Once order is complete you will be charged accordingly in the equivalent of your banks currency. We accept all major credit cards (American Express, Visa, and MasterCard) as payment in addition to PayPal. Registration with PayPal is not required.
Orders will be processed within 2-4 business days. Your tracking number will be provided with your order confirmation. Once processed you will receive your order with 7-13 business days.
KOCHETKOV IS A CANADIAN BRAND BASED IN TAIWAN. Shipping costs are calculated based on the shipping location relative to Taiwan and the size of your order. Domestic orders will be shipped via Domestic Express Mail. International orders will be shipped via EMS (Express Mail Service).
REFUNDS AND EXCHANGES
If you wish to exchange or return a purchase please notify us at firstname.lastname@example.org.
Please note that all sales of Sale items are final.
NO REFUNDS ON ANY ORDERS, unless something has gone…terribly wrong. We are happy to offer a credit note redeemable on kochetkov.ca if an exchange is not suitable.
Returns of faulty items will only be accepted if the goods were faulty when shipped to you: we at Kochetkov take every effort to check your purchased items thoroughly for any faults before sending them out. All items returned will be inspected when received back and any items deemed satisfactory subject to fair wear and tear will not be accepted for refund. If we can confirm some defect, we will replace the returned item if it is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting email@example.com about the fault or reason for returning the original item. Items must be returned to us within ONE week of being received by you and confirmed by shipping notice.
In case we cannot offer you a replacement, you will have the choice of receiving a credit note. We do not refund any shipping costs incurred for returns. Kochetkov credit notes are valid for TWO months from the date of issue and can be redeemed in the Kochetkov web store. If you want to purchase from the site with your Credit Note please contact us at firstname.lastname@example.org before making your purchase.